Emma Galvin
London | UX & UI | Branding | Communications Design
PROJECT TYPE
UX/UI Design
YEAR
2020
(Paused at prototype phase)
TEAM
Nick Lee
(Senior Designer)
Emma Galvin
MY ROLE
UX Research
Wirefaming
UX/UI Design
Prototyping
In partnership with Arm, Northstar Research uncovered key insights on the digital habits of young people, as well as their thoughts and concerns about the future of technology.
These insights inspired the creation of a keyboard plugin, designed to help young people recognise the impact of their digital communications. The plugin detects potentially harmful language, introduces a brief pause before sending the flagged messages, encouraging users to reflect on their words.
Young people recognise the benefits of technology, however they also have significant concerns. 33% of young people reported that social media makes them anxious, and 74% of young people agreed that bullying is common on social media. This leads to potentially lower self-esteem and increased anxiety.
We designed a smartphone keyboard plugin which uses machine learning to encourage young people to be more aware of the consequences of their online messaging behaviours. The plugin encourages young people to pause before sending potentially hurtful messages.
A global survey with over 2000 youths aged 11-18, carried out by Northstar Research.
One-on-one interviews uncovered the challenges faced by young people in a technological world.
KEY INSIGHTS
01
A significant 81% of youths engage with their social circles digitally on a daily basis.
02
The predominant mode of interaction is through various messaging platforms, both in individual and group settings.
03
Youths are cognizant of issues like digital addiction and anxiety, acknowledging their behavior's influence on others' well-being.
IDEATION
We created lo-fi sketches to ideate potential solutions to address the key problems.
Afterwards we grouped together key features which must be included, and eliminated features which weren't possible at that time.
USER FLOW
We mapped out the entire user journey to ensure that it was intuitive, solved the cyberbullying problem faced by young people, and didn’t create any unnecessary friction in the messaging experience.
FIGMA WIREFRAMES AND PROTOTYPES
We transformed our low-fidelity sketches into Figma designs, still keeping them low fidelity in order to easily refine and develop our solution where needed.
Using the Atomic Design methodology, we created components and templates in Figma, ensuring our solution was scalable, maintained consistency and changeable.
FEATURES
01
Detects hateful and harmful language using machine learning.
02
Delays the immediate sending of hateful and harmful messages.
03
Prompts the user to reconsider the message but leaving the user with the final choice.
04
Tracks their messaging history and supplies reports allowing them to monitor their actions.
05
Connects the user to their nominated support network to ask for help.
06
Educates both users and their support network on digital wellbeing.
Detecting insensitive or hurtful messages in real-time, the Conscious Keyboard uses machine learning to alert users and help them consider the potential impact of their words.
Pausing to reflect on potentially hurtful actions empowers users to consider their choices, while leaving the final decision to send up to them, fostering personal responsibility over time.
Tracking users behaviour and providing a detailed report allows users to monitor their progress and reflect on their actions over time.
Connecting users to their dedicated adults, the ‘ask for help’ button allows users to reach out for assistance. This notifies the chosen adult, ensuring support is always within reach.
KEVIN THE CAT
We designed mascots to bring the Conscious Keyboard to life and add personality, specifically with young people in mind.
We created several variations of the mascots to show different emotions as the user interacts with the keyboard.
London | UX & UI | Branding | Communications Design
